Refund policy

Refund & Return Policy

Last Updated: October 7, 2026

Thank you for shopping with KalanKari. We value your trust and want you to have a smooth shopping experience.

This Refund & Return Policy explains the rules and procedures for returns, exchanges, cancellations, and refunds for purchases made through https://kalnkari.shop/.

1. Return Eligibility

You may request a return within 7 days from the date of delivery of the product.

To be eligible for a return:

The product must be unused and unworn.
The product must be in its original condition.
All original tags, labels, and packaging must be intact.
The product must not be damaged, washed, altered, stained, or used.
You must provide the order details or proof of purchase.

Products that do not meet these conditions may not be accepted for return.

2. Non-Returnable Products

The following products may not be eligible for return:

Products that have been worn, washed, altered, or damaged after delivery.
Products without original tags or packaging.
Products damaged due to improper use or handling.
Products returned after the applicable return period.
Products that are specifically marked as non-returnable on the product page.

3. Damaged, Defective, or Wrong Product

Please inspect your order immediately after delivery.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery at:

Email: jamots768@gmail.com
Phone: +91 81549 40973

Please provide your order number along with clear photographs/videos showing the product and the issue.

After verification, we may offer a replacement, exchange, or refund, depending on the nature of the issue and product availability.

4. Return Request Process

To request a return, contact us using the details below:

Email: jamots768@gmail.com
Phone: +91 81549 40973

Please include:

Order number
Customer name
Product name
Reason for return
Relevant photographs/videos, if applicable

Our team will review the request and provide return instructions if the return is approved.

Products sent back without an approved return request may not be accepted.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or incomplete product received from us, we may arrange or reimburse the applicable return shipping cost after verification.

For returns due to reasons such as change of mind, incorrect size selected by the customer, or other reasons not caused by us, return shipping charges may be borne by the customer.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be initiated within 7 business days after completion of the return verification process.

The refund will generally be processed to the original payment method used for the order.

The time taken for the refund to reflect in your bank account, card, UPI account, or other payment method may depend on the customer's bank, card issuer, payment service provider, or payment gateway.

7. Exchanges

If you receive a defective, damaged, or incorrect product, you may request an exchange subject to product availability.

If the requested replacement product is unavailable, we may provide a refund according to this policy.

8. Order Cancellation

Cancellation requests may be accepted only if the order has not yet been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, you may contact us regarding return eligibility after delivery.

For cancellation requests, please contact:

Email: jamots768@gmail.com
Phone: +91 81549 40973

9. Refund Delays

If you have not received an approved refund within the expected period, please first check your bank account or payment method.

If the refund is still not reflected, contact your bank or payment provider. You may also contact us at jamots768@gmail.com with your order number.